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Mastering Engagement: Sara Feldman Unveils the Secrets of Member Interaction

Join us at SME 2024 for a masterclass in customer engagement with Sara Feldman, the Director of Member Engagement at the Consortium for Service Innovation. A certified Knowledge-Centered Service (KCS) Trainer and a cross-functional Customer Experience expert, Sara is at the forefront of shaping customer engagement strategies.


Panel Session Details:


Date: June 19, 2024

Time: 15:10-16:00 EST/New York Time

Session: Mastering Engagement: Cultivating Meaningful Online Connections


Meet Sara Feldman


Sara Feldman, Director of Member Engagement for the Consortium for Service Innovation, is a certified Knowledge-Centered Service (KCS) Trainer and is an expert on cross-functional Customer Experience. She enjoys naps, saying cheers, and working from home in Las Vegas. The Consortium for Service Innovation is a not-for-profit think tank focused on customer engagement.

Sara is currently serving as the Director of Member Engagement for the Consortium for Service Innovation, Sara is a certified Knowledge-Centered Service (KCS) Trainer. Her expertise extends to cross-functional Customer Experience, making her a sought-after authority in the field.


About the Consortium for Service Innovation


The Consortium for Service Innovation is not your typical think tank; it's a not-for-profit powerhouse dedicated to transforming customer engagement. With a mission to innovate and drive excellence in service and support, this consortium serves as the breeding ground for cutting-edge ideas that push the boundaries of customer service.


A Glimpse into Sara's World


Sara isn't just a serious professional; she's also someone who knows how to savor life's little pleasures. Hailing from the vibrant city of Las Vegas, Sara relishes the luxury of working from home. Known for her love of naps and the ability to turn any moment into a celebration with a cheerful "cheers," Sara brings a unique and refreshing perspective to the world of marketing.


What to Expect from Sara's Session?


Mastering Engagement: Cultivating Meaningful Online Connections


Sara Feldman will take center stage on Day Two of Sirius Marketing Event 2024, where she will lead a Panel Discussion on mastering engagement. From dissecting the anatomy of meaningful connections to navigating the ever-evolving landscape of online interactions, Sara's insights are a roadmap to success in the digital age.


  • Unveiling the Secrets of Member Engagement. Sara Feldman will unravel the mysteries of member engagement, offering a deep dive into strategies that go beyond mere clicks and likes. If you're ready to transform your audience into active, engaged members, this session is your golden ticket.

  • Navigating the Digital Landscape with Confidence. In an era where online interactions define brand perception, Sara's expertise provides a compass for navigating the digital landscape with confidence. Gain insights that will not only keep you afloat but propel you ahead of the competition.

  • Cross-Functional Customer Experience Mastery. Sara's experience extends beyond marketing silos. Learn how to break down internal barriers and create a seamless, cross-functional customer experience that leaves a lasting impression.

  • Consortium for Service Innovation Insider Knowledge. Sara's affiliation with the Consortium for Service Innovation provides exclusive access to cutting-edge insights. Don't miss the chance to tap into this treasure trove of innovative strategies that will set your brand apart.


Sirius Marketing Event 2024

How to Secure Your Spot


Here's your chance to be part of a transformative experience:


  • Register Now: Visit our event registration page and secure your spot for Sara's session.

  • Spread the Word: Share the news with your peers and colleagues. The more, the merrier!

  • Engage on Social Media: Follow our social media channels for real-time updates, sneak peeks, and behind-the-scenes content.

  • Prepare Your Questions: Come prepared with burning questions for Sara during the live Q&A session.


The Sirius Marketing Event 2024 is not just an event; it's a gateway to a future where marketing boundaries are shattered, and new possibilities emerge. Sara Feldman's session promises to be a highlight, offering a unique blend of expertise, insights, and a touch of personal charm.


Don't miss your chance to be part of this extraordinary journey.


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