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Customer Service 101: All the basics you need to know (2024)

Customer Service 101: All the basics you need to know (2024)

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About

Welcome to "Customer Service 101: All the basics you need to know (2023)," the definitive course that equips you with all the foundational knowledge you need to excel in the dynamic field of customer service. In today's competitive business landscape, exceptional customer service is a crucial differentiator. Whether you're just starting your journey as a customer service agent or seeking to refresh your skills, this course provides a comprehensive overview of the fundamentals that will set you on the path to success. What will you learn: ▪ The Role of a Customer Service Agent: Gain insights into the pivotal role of a customer service agent, including their responsibilities, objectives, and impact on an organization's success. ▪ Effective Communication Skills: Discover the art of effective communication, including active listening, empathetic responses, and clear and concise language that ensures customer satisfaction. ▪ Problem-Solving Techniques: Develop the ability to identify and address customer issues swiftly and efficiently, turning challenges into opportunities for delighting customers. ▪ Handling Difficult Customers: Learn strategies for managing challenging customer interactions with professionalism and composure. ▪ Industry Best Practices: Stay up-to-date with the latest customer service trends and best practices, ensuring that you are always at the forefront of the field. Who is this course for: ▪ Young employees trying to change jobs. ▪ Current customer service employees trying to get better at their job. ▪ Students who want to see what a customer service job is about.

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